Osprey Academy - Customer Support & Training

Book Training

Improve your knowledge of Osprey with our free, unlimited online training courses


Case Management User

Recommended for Case Workers and System Supervisors

Delivered online via video conference

Duration is 2 hours

About this course

Contacts & Organisations

  • What are Contacts & Organisations
  • Fields on the Add Contact Screen
  • Fields on the Add Organisation Screen
  • Viewing, Editing & Deleting Contacts
  • Viewing, Editing & Deleting Organisations
  • Linking Contacts & Organisations

Dossier Pages

  • What are Dossier Pages?
  • Accessing Dossier Pages
  • Client & Matter Level Dossier Pages
  • Viewing & Editing Dossier Information

Document Production

  • What are Standard Documents?
  • Options for Producing Document Templates
  • Accessing Standard Documents
  • Filtering & Searching Standard Documents
  • Accessing Global Documents
  • Opening Documents
  • Saving a Document to the Matter History
  • Word Add-in

Lexis Forms

  • Integration of Lexis Forms with Osprey
  • Running & Saving Lexis Forms

Matter History Overview

  • Details of Matter History Options
  • Selecting Matter History
  • Navigating Matter History
  • Accessing Matter History Options
  • Matter History: Commonly Used Aspects

Matter History: My Workspace

  • Workspace Overview
  • Recycle Bin, Restoring & Emptying
  • Checked Out Items
  • In Tray Items
  • Favourite Items
  • Recent Items

Emailing From Osprey & Matter History

  • Opening a New Email Window in Matter History
  • Selecting a Recipient
  • Converting Word Attachments to PDF
  • Attaching Matter History Items
  • Emailing from Search Areas
  • Viewing Details of Emailed Items
  • Printing Emails from Matter History
  • Outlook Add-in

Matter History Searches

  • About Matter History Searches
  • Sorting Matter History Data
  • Adding & Removing Columns
  • Filtering the Matter History
  • Using the Expression Filter
  • The Keyword Search
  • The Matter History Client Search
  • Last 10 Matters Accessed

Workflows

  • Workflows & Tasks
  • Loading a Workflow
  • Viewing the Contents of a Workflow
  • Running a Workflow
  • Saving Letters Through Workflows
  • Unticking Workflow Task Actions
  • Undoing a Workflow Task
  • Removing a Workflow