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Troubleshooting

Helpful hints and tips to solve common issues.

  • Getting started
    Welcome to OspreyInstalling our apps and add-insThird-Party Integrations
  • Using Osprey
    Clients & MattersCase ManagementDocument & Form ProductionContacts & OrganisationsWorkflowsWeb Access PortalAccountingReportingReport WriterCompliance & GDPRManaging users & accessMiscellaneous
  • Troubleshooting
  • Focused Workflows
  • Training
  • Internet
  • Case Management
  • Browser and operating system issues
  • Emails

Internet

  • Troubleshoot Internet Speed Issues

Case Management

  • Resolve Microsoft Word Security Notice

Browser and operating system issues

  • Clear Temporary Files Folder
  • Restore Internet Explorer to Factory Settings
  • Unblock Pop-Ups in Osprey
  • Remove stored passwords and auto-complete entries: Internet Explorer
  • Run a Disk Cleanup
  • Preventing Internet Explorer re-launching in Microsoft Edge

Emails

  • Allow emails from Osprey on behalf of your firm
  • Whitelist an address in Gmail
  • Create Email Rules
  • How to ensure your emails arrive in the correct folders in Outlook
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    Please note you can no longer submit a support ticket via Internet Explorer







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