Who is this guide for?

Any Users

Occasionally, due to an internet connectivity issue or a local network issue, your document may not be able to save back into Osprey. This guide will take you through locating any documents that have not saved successfully.

In the Browser

Step 1


All documents opened in Osprey are also stored locally on your machine as a word temporary file, which this guide will show you how to access.

On your desktop, you will have an icon that allows you to access your local drives, which may look something like the image below.

Step 2


Double left-click on this icon to open up your list of drives. You may then select your ‘C’ drive from here.

If you do not have, or cannot locate, this icon, hold down the Windows key on the keyboard and select the ‘R’ key to bring up the ‘Run’ box. Enter c:// in the ‘Open’ area and click ‘OK’.

Both of the above methods will bring up an explorer window detailing the contents of your C drive. At the top of this screen, select the ‘View’ tab and ensure that ‘Hidden Items’ is ticked, as shown below:

Step 3


You will see a folder called ‘Users’. Select this and you should see a folder with your username as the title. Click this and continue following the folder string below until you come to ‘Osprey Documents’.

This contains all of the document temporary files from Osprey saved locally on your machine. Simply double-click one of the documents available here to reopen it.

Please note that the name will appear as the Osprey ID. To locate a specific document, you will need to use the ‘Date Modified’ column to assist in identifying it.

In the Case Management App

Step 1


All documents opened in Osprey are also stored locally on your machine as a word temporary file, which this guide will show you how to access.

On your desktop, you will have an icon that allows you to access your local drives, which may look something like the image below.

Step 2


Double left-click on this icon to open up your list of drives. You may then select your ‘C’ drive from here.

If you do not have, or cannot locate, this icon, hold down the Windows key on the keyboard and select the ‘R’ key to bring up the ‘Run’ box. Enter c:// in the ‘Open’ area and click ‘OK’.

Both of the above methods will bring up an explorer window detailing the contents of your C drive. At the top of this screen, select the ‘View’ tab and ensure that ‘Hidden Items’ is ticked, as shown below:

Step 3


You will see a folder called ‘Users’. Select this and you should see a folder with your username as the title. Click this and continue following the folder string below until you come to ‘Osprey Documents’.

This contains all of the document temporary files from Osprey saved locally on your machine. Simply double-click one of the document folders available here to reopen it.

Please note that the name will appear as the Osprey ID. To locate a specific document, you will need to use the ‘Date Modified’ column to assist in identifying it.