Granting Client Access to the Web Portal

Updated Dec 17th, 2020

Who is this guide for?

Any Users and Case Workers

Web Enabling Clients and Matters

A client must be web enabled in order to grant them access to the Web Portal. Once enabled, you can then decide which matters belonging to a client are visible via the web portal.

Step 1


To web enable a client, firstly ensure you have the primary client email address added to their file, you will not be able to Web Publish a client without one.

Select Clients & Matters > Clients > Web Publishing > Enable Access

Step 2


If there are additional parties linked to a file, you may tick their names to also generate credentials for them

Select a suitable Client Security Level

Click ‘Save’ and the client will receive an automated email with their log in details.

If a client forgets their password, it can be re-set by selecting the check box ‘Reset Password’ by navigating to Clients & Matters; Clients, Enable access. Check the box ‘Reset Password’ and then ‘Save’.

Step 3


Select Clients & Matters and Edit the Matter, you can toggle publishing the Matter by ticking or unticking Publish

Linking Associates to Published Matters

In order for Associates to be able to view specific Client cases via the Web Portal, they must firstly be linked to applicable published matters.

Step 1


Select Clients & Matters > Clients > Web Publishing > Link Associates

Step 2


This area will show all of the current clients published matters along with a list of available Associates.

Firstly, select an Associate from the ‘Associates’ list
Click the Link/Unlink check box to select which matters you wish to Publish to the selected Associate and then link a suitable User Access Template.
Select the ‘Update’ option to confirm the link.

To unlink an Associate from published matters, select the appropriate Associate from the list. Any linked matters will show a tick in the Linked? Column, to remove this link, check the Link/Unlink box and then select ‘Update’.

Web Enabling Documents from Matter History

Any type of document saved within a client’s matter history can be Web Enabled and then made visible to a client and any linked Associates via the Web Portal.

Step 1


Right Click the document and click Edit Details

Step 2


Tick Web Enabled

This area will show the Client reference and also any linked associates.
Ticking the ‘Apply to all users’ check box will automatically Web Enable the document for all users in the list. Alternately, Click ‘none’ next to a record and select Read/Write to Web Enable for that specific user.
Select ‘Save’ to save your changes.

To remove the permissions, right click the document and then change Read/Write to ‘None’ and save.

Web Enabling Key dates

Key dates can be web enabled in the exact same manner as documents.

Step 1


Select Case Management > Key Dates > Add Key Date

Step 2


Enter in suitable details and then check the box ‘Published’ to reveal the client details and any linked Associates.

Click ‘Publish to all’ and then ‘Save’ to link all users or change from ‘None’ to Read/Write against an appropriate user.
Click ‘Save’ to retain the changes.

To remove Published access, right click the key date in question and then amend each linked user individually and set to ‘None’ and select ‘Save’.

It is also possible to edit existing key dates to publish and set permissions.

Web Enabling Emails and Creating Messages for Web Enabled Clients and Associates

When sending an email to a recipient via Osprey, it is possible to also create a message for a Client or Associate.

Step 1


Selecting this via the Portal enables the client and associate access to read the same sent email but via the Web Portal within the ‘Messages’ section.

Step 2


Once any published users log into the portal, new messages will appear against relevant matters. Messages (Emails) can be viewed then marked as read.

Messages contain just the text only of the email and not the attachments. If the full email including attachment/s needs to be accessed via the Web Portal by either Associate or Client, it can be published from the matter history.

Step 3


There is also an option to submit a new message to the Solicitor dealing with the matter.

Publishing Emails

Any sent emails are automatically saved into the matter History. These can be published via the Web Portal in the exact same manner as published documents. Published emails are accessed within the same area as Published documents when logging into the Web Portal.

Step 1


To create a message that is accessible to both the Client and Associate via the web portal, select ‘Send Email’. This option is available within the search area at the top of most Osprey menus and also from within matter history.



If you wish to copy in an associate or a client, ensure the boxes are checked to the right hand side of the message then send as normal.