Task 1 File Opening

Allocate a Custom Questionnaire

Enter the relevant information for the file opening form. This information is used to pre-populate letters and fields:

Task 2 Client Care Pack

Send Standard Letter

Client Care Letter

(freehold or leasehold criteria applied within letter)

Show preview    Open in new tab

Allocate a Web Questionnaire

Web Questionnaire – Client Instructions
– Mortgage Lender 1
– Mortgage Lender 2
– Help to Buy Lender
Custom view: “Please enter details of those over 18 who will occupy the property, but not own it”
– Occupier 1 title, forename(s), surname
– Occupier 1 address
– Occupier 2 title, forename(s), surname
– Occupier 2 address

Add an automatic keydate to matter

Automatic keydate – 5 days – Client to return signed client care pack

Add an automatic keydate to matter

Automatic Keydate – 8 days – Chase for contract pack (internal keydate)

Task 3 Receipt of Estate Agents Memorandum of Sale

Meet unmet keydates by type

Mark unmet keydates as completed – Client to return signed client care pack

Allocate a Custom Questionnaire

Enter the details for the Seller. This information is used to pre-populate letters and fields:

Email

Estate Agent Initial Letter

Send Standard Letter

Solicitors Initial Letter

Show preview    Open in new tab

Task 4 Received Contract

Meet unmet keydates by type

Mark Unmet Keydates as Completed – Chase for contract pack (internal keydate)

Allocate a Custom Questionnaire

Enter the relevant information for the Receipt of Contract Pack. This information is used to pre-populate letters and fields:

Send Standard Letter

Client Sending Contract Pack Letter

Show preview    Open in new tab

Task 5 Raising Enquiries

Send Standard Letter

Solicitor Sending Enquiries Letter

Show preview    Open in new tab

Send Standard Letter

Display a message to the user

TA13 Prepare the TA13 and save into Case Management after this Task

Send Standard Letter

Solicitor Enc Draft TR1/TA13

Show preview    Open in new tab

Email

Client Confirming Enquiries Sent to Seller’s Solicitors

Email

Estate Agent Confirming Enquiries Raised with Seller (email template)

Add an automatic keydate to matter

Automatic keydate – 8 days – Seller to send replies to enquiries

Allocate a Custom Questionnaire

Automatic keydate – check for replies to TA13

Task 6 Submit Searches

Display a message to the user

Submit Searches

Add an automatic keydate to matter

Automatic keydate – 4 weeks – chase searches CHASESEARCH

Task 7 Received Mortgage Offer

Send Standard Letter

Client Enclosing Mortgage report

Show preview    Open in new tab

Send Standard Letter

Occupier Letter

Criteria Set – Will only run if the occupier fields are complete

Show preview    Open in new tab

Add an automatic keydate to matter

Automatic keydate – 3 days – client to sign mortgage deed CHASECLI

Add an automatic keydate to matter

Criteria Set – Will only run if the occupier fields are completeAutomatic keydate – 3 days – Occupier to sign lender’s form (criteria applied) CHASEOCC

Task 8 Received Help to Buy Loan Offer

Send Standard Letter

Client Enclosing Help to buy report

Show preview    Open in new tab

Add an automatic keydate to matter

Automatic keydate – 3 days – client to sign Help to Buy deed CHASECLI

Task 9 Report on Searches

Send Standard Letter

Client Confirming Searches Received/Report

Show preview    Open in new tab

Meet unmet keydates by type

Meet unmet keydate – 4 weeks – chase searches CHASESEARCH

Task 10 SDLT

Display a message to the user

Prepare SDLT form

Send Standard Letter

Client enc. SDLT form for signature

Show preview    Open in new tab

Add an automatic keydate to matter

Automatic keydate – 4 days – Client to sign SDLT form CHASECLI

Task 11 Report on Title

Meet unmet keydates by type

Meet unmet keydate – 8 days – Seller to send replies to enquiries CHASESOL

Send Standard Letter

Report on title template

Show preview    Open in new tab

Send Standard Letter

Client enc report on title

Show preview    Open in new tab

Send Standard Letter

Client sending contract to sign

Show preview    Open in new tab

Add an automatic keydate to matter

Automatic keydate – 3 days – Client to sign and return the Contract CHASECLI

Task 12 Transfer for Signature

Send Standard Letter

Send client TR1 for Signature

Show preview    Open in new tab

Add an automatic keydate to matter

Automatic keydate – 3 days – Client to sign Transfer Deed CHASECLI

Task 13 Draft Completion Statement for client’s information

Allocate a Custom Questionnaire

Enter the relevant information for the Completion Statement. This information is used to pre-populate letters and fields:

Send Standard Letter

Draft Completion Statement

Show preview    Open in new tab

Send Standard Letter

Client notifying them of draft completion statement

Show preview    Open in new tab

Task 14 Pre-Exchange Checklist

Allocate a Custom Questionnaire

Enter the relevant information for the Pre-Exchange. This information is used to pre-populate letters and fields:

Task 15 Exchange

Meet unmet keydates by type

Meet unmet keydate – 4 days – Client to sign SDLT form CHASECLI
Meet unmet keydate – chase client for signed contract CHASECLI
Meet unmet keydate – chase the occupier for return of the signed contract CHASEOCC

Allocate a Custom Questionnaire

Enter the details for the Exchange. This information is used to pre-populate letters and fields:

Email

Estate Agents confirm exchange (email template)

Client confirming exchange

Send Standard Letter

Client confirming exchange next steps

Show preview    Open in new tab

Send Standard Letter

Solicitors exchange letter

do not send via portal, needs to be sent in post/DX

Show preview    Open in new tab

Send Standard Letter

Send COT to lender

Show preview    Open in new tab

Send Standard Letter

Send COT to Help to Buy

Show preview    Open in new tab

Add a keydate linked to dossier field

1 week before completion – set file up for completion (INTERNAL KEYDATE) REMINDER

Task 16 Pre-Completion

Meet unmet keydates by type

Chase client for signed Transfer

Allocate a Custom Questionnaire

Enter the relevant information for the Completion Statement. This information is used to pre-populate letters and fields:

Send Standard Letter

Final completion statement to client

Send Standard Letter

Invoice to client

Show preview    Open in new tab

Cheque Requisition – money to send to seller’s solicitors.

Cheque Requisition – send balance to client/purchase ledger

Task 17 Priority Searches

Display a message to the user

Complete the priority searches now

Allocate a Custom Questionnaire

Enter the dates for the Priority Searches. This information is used to pre-populate letters and fields:

Add a keydate linked to dossier field

OS1/OS2 Expiry date OS1EXPRY

Add a keydate linked to dossier field

4 days prior to date – OS1/OS2 due to expire in 4 days OS1EXPRY

Add a keydate linked to dossier field

Bankruptcy Expiry Date K15EXPRY

Add a keydate linked to dossier field

4 days prior to date – Bankruptcy due to expire in 4 days K15EXPRY

Task 18 Completion

Allocate a Custom Questionnaire

Enter the details of the clients new address. This information is used to pre-populate letters and fields:

Send Standard Letter

Solcitors completion letter

Show preview    Open in new tab

Client confirming completion

Send Standard Letter

Client confirming completion

Show preview    Open in new tab

Email

Agent confirming completion (email template)

Send Standard Letter

Lender confirming completion

Show preview    Open in new tab

Send Standard Letter

Help to buy confirming completion

Show preview    Open in new tab

Task 19 Post Completion

Send Standard Letter

AP1

(Criteria applied – only if property registered)

Show preview    Open in new tab

Send Standard Letter

FR1

(Criteria applied – only if property unregistered)

Show preview    Open in new tab

Send Standard Letter

DL

(Criteria applied – only if property unregistered)

Show preview    Open in new tab

Task 20 Post-Registration

Send Standard Letter

Send Standard Letter

Send Standard Letter

Help to buy enc TID

Show preview    Open in new tab

Send Standard Letter

Sol Mtg Discharge undertaking

Show preview    Open in new tab

Document pack for this workflow

Client Care Letter

Show preview    Open in new tab

Solicitors Initial Letter

Show preview    Open in new tab

Client Sending Contract Pack Letter

Show preview    Open in new tab

Solicitor Sending Enquiries Letter

Show preview    Open in new tab

Solicitor Enc Draft TR1/TA13

Show preview    Open in new tab

Client Enclosing Mortgage report

Show preview    Open in new tab

Occupier Letter

Show preview    Open in new tab

Client Enclosing Help to buy report

Show preview    Open in new tab

Client Confirming Searches Received/Report

Show preview    Open in new tab

Client enc. SDLT form for signature

Show preview    Open in new tab

Report on title template

Show preview    Open in new tab

Client enc report on title

Show preview    Open in new tab

Client sending contract to sign

Show preview    Open in new tab

Send client TR1 for Signature

Show preview    Open in new tab

Draft Completion Statement

Show preview    Open in new tab

Client notifying them of draft completion statement

Show preview    Open in new tab

Client confirming exchange next steps

Show preview    Open in new tab

Solicitors exchange letter

Show preview    Open in new tab

Send COT to lender

Show preview    Open in new tab

Send COT to Help to Buy

Show preview    Open in new tab

Final completion statement to client

Show preview    Open in new tab

Invoice to client

Show preview    Open in new tab

Solcitors completion letter

Show preview    Open in new tab

Client confirming completion

Show preview    Open in new tab

Lender confirming completion

Show preview    Open in new tab

Help to buy confirming completion

Show preview    Open in new tab

Help to buy enc TID

Show preview    Open in new tab

Sol Mtg Discharge undertaking

Show preview    Open in new tab