Please note this workflow pack is being updated

Task 1 File Opening/Data Entry (not published)

Allocate a Custom Questionnaire

File Openings

Display a message to the user

Display a message to the user: Enter as much information as you hold into the following questionnaires. An opportunity to add further details throughout the transaction will be available. This task can be re-run at any time to update these details if required.

Allocate a Custom Questionnaire

Number of Parties

Allocate a Custom Questionnaire

Purchaser 1

Allocate a Custom Questionnaire

Purchaser 2

Allocate a Custom Questionnaire

Purchaser 3

Allocate a Custom Questionnaire

Purchaser 4

Allocate a Custom Questionnaire

Vendor 1

Allocate a Custom Questionnaire

Vendor 2

Allocate a Custom Questionnaire

Vendor 3

Allocate a Custom Questionnaire

Vendor 4

Allocate a Custom Questionnaire

Property Information

Allocate a Custom Questionnaire

Organisation Details

Allocate a Custom Questionnaire

Mortgage/Help to Buy Details

Task 2 Client Care Pack (published description)

Send Standard Letter

client care letter (freehold or leasehold criteria applied within letter)

Allocate a Custom Questionnaire

Custom view: “Please enter the details of any adults, aged 18 and over, who will occupy the house. You should only enter occupiers who will not part own the house with you, e.g. adult children living with you. If there are no occupiers, please disregard this questionnaire.”

Occupier 1 title, forename(s), surname

Occupier 1 address

Occupier 2 title, forename(s), surname

Occupier 2 address

Add an automatic keydate to matter

5 days – Client to return signed client care pack CHASECLI

Add an automatic keydate to matter

8 days – Chase for contract pack (internal keydate) REMINDER

Task 3 Receipt of Estate Agent’s Memorandum of Sale

Meet unmet keydates by type

Client to return signed client care pack CHASECLI

Allocate a Custom Questionnaire

Custom Questionnaires:

Number of Parties

Vendor 1

Vendor 2

Vendor 3

Vendor 4

Organisation Details

Email

Merged email – Estate Agent initial email

Send Standard Letter

Solicitors initial letter

Task 4 Received Contract Pack

Meet unmet keydates by type

Chase for contract pack (internal keydate) REMINDER

Allocate a Custom Questionnaire

Property Details

Organisation details

Send Standard Letter

Client sending contract pack letter.

Task 5 Raising Enquiries (Published description: Raising Enquiries with the Seller’s Solicitors)

Send Standard Letter

Solicitor sending enquiries letter

Send Standard Letter

TR1

Display a message to the user

Prepare the TA13 and save into Case Management after this Task

Send Standard Letter

solicitor enc draft TR1/TA13

Email

client confirming enquiries raised FWRCPI

Email

Estate Agent confirming enquiries raised with seller (email template)

Add an automatic keydate to matter

– 8 days – Chase replies to enquiries CHASESOL (not published)

Add an automatic keydate to matter

14 days – Chase reply to TA13 DOCUMENTS (not published)

Task 6 Submit Searches

Display a message to the user

Submit Searches

Email

Merged Email: Estate Agent confirming searches submitted FWRCPI

Email

Merged Email: Client confirming searches submitted FWRCPI

Add an automatic keydate to matter

4 weeks – chase searches CHASESEARC (not published)

Task 7 Received Mortgage Offer

Send Standard Letter

Client enclosing mortgage report

Send Standard Letter

Occupier lender letter (criteria applied only if the occupier fields are complete)

Add a Keydate to Matter

3 days – client to sign mortgage deed CHASECLI (published)

Add a Keydate to Matter

3 days – Occupier to sign Lender’s form (criteria applied) CHASEOCC (published)

Task 8 Received Help to Buy Loan Offer

Send Standard Letter

Client enc. help to buy report

Add an automatic keydate to matter

3 days – Client to sign Help to Buy Deed CHASECLI2 (published)

Task 9 Report on Searches

Meet unmet keydates by type

4 weeks – chase searches CHASESEARC

Send Standard Letter

Search Report

Send Standard Letter

client confirming searches received

Task 10 Stamp Duty Land Tax

Display a message to the user

“Prepare SDLT form”

Send Standard Letter

client enc. SDLT form for signature

Add an automatic keydate to matter

4 days – Client to sign SDLT form CLISDLT (published)

Task 11 Report on Title (Published description)

Meet unmet keydates by type

CHASESOL

Send Standard Letter

report on title template

Send Standard Letter

client enc. Report on title letter

Send Standard Letter

client enc. contract for signature

Add an automatic keydate to matter

3 days – Client to sign and return the Contract CONTRACT (Published)

Task 12 Transfer Deed for signature (Published description: Sending client Transfer Deed for signature)

Send Standard Letter

send client TR1 for signature

Add an automatic keydate to matter

3 days – Client to sign Transfer Deed CHASE_TR1 (published)

Task 13 Draft Completion Statement for Information (not published)

Allocate a Custom Questionnaire

Apportionment Figures

Allocate a Custom Questionnaire

Completion Statement

Send Standard Letter

draft completion statement

Send Standard Letter

client notifying them of draft completion statement

Task 14 Pre-Exchange Checklist (not published)

Allocate a Custom Questionnaire

Custom Questionnaire – Pre-Exchange

Do we have the client’s part signed contract?

Do we have client’s authority to exchange?

Do we have client’s part signed transfer if exchange/completion simultaneous?

Meet unmet keydates by type

CONTRACT (criteria applied IF do we have client’s part signed contract = yes)

Meet unmet keydates by type

CHASE_TR1 (criteria applied IF do we have client’s transfer = yes)

Task 15 Exchange of Contracts

Meet unmet keydates by type

4 days –CLISDLT

Meet unmet keydates by type

CHASE_TR1

Meet unmet keydates by type

CONTRACT

Meet unmet keydates by type

CHASEOCC

Allocate a Custom Questionnaire

Exchange

Email

Estate Agents confirming exchange (email template)

Send Standard Letter

client confirming exchange

Send Standard Letter

Sol exchange letter

Add a keydate linked to dossier field

1 week before completion – prepare file for completion (not published) REMINDER

Task 16 Send COT to Lender/Help to Buy

Send Standard Letter

Send COT to lender (criteria applied)

Send Standard Letter

Send COT to Help to Buy (criteria applied)

Task 17 Pre-Completion

Display a message to the user

create the necessary requisitions via the cheque requisitions app

Allocate a Custom Questionnaire

Apportionment Figures

Allocate a Custom Questionnaire

Completion Statement

Send Standard Letter

Completion Statement

Send Standard Letter

invoice to client

Send Standard Letter

Client send final completion statement

Display a message to the user

Create the necessary requisitions via the Cheque Requisitions App

Task 18 Priority Searches (DO NOT PUBLISH)

Display a message to the user

“Complete the priority searches now”

Allocate a Custom Questionnaire

OS1/OS2 Expiry Date

Bankruptcy Expiry Date

Add a keydate linked to dossier field

OS1/OS2 expiry date OS1_EXPIRY (not published)

Add a keydate linked to dossier field

4 days prior to date – OS1/OS2 expires in 4 days OS1_WARN (not published)

Add a keydate linked to dossier field

Bankruptcy expiry date K15EXPRY (not published)

Add a keydate linked to dossier field

4 days prior to date – Bankruptcy expires in 4 days K15_WARN (not published)

Task 19 Completion (Published description)

Allocate a Custom Questionnaire

Client’s New Address

Send Standard Letter

solicitor completion letter

Send Standard Letter

Client confirming completion

Email

agent confirming completion (email template)

Send Standard Letter

lender confirming completion (criteria applied)

Send Standard Letter

Help to Buy confirming completion (criteria applied)

Task 20 Post-Registration

Send Standard Letter

client send TID

Send Standard Letter

Lender send TID

Send Standard Letter

Help to Buy enc. TID

Send Standard Letter

sol mtg discharge undertaking