Osprey Academy - Customer Support & Training

Workflows

Over 50 templated, configurable workflows that help you save time and money

Task 1 Prepare Court Papers

Allocate a Custom Questionnaire

Prepare Court Papers

Send Standard Document

Send Standard Document

EX160 Apply for help with fees

Wlll only run when Seeking Help with Fees = Yes

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Send Standard Document

Particulars of Claim

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Send Standard Document

Schedule of Loss

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Send Standard Document

N251 Notice of funding of case or claim

Only runs when “Type of Funding” = “BTE Insurance” or “CFA”

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Send Standard Document

N235 Certificate of Suitability of Litigation friend details

Runs only when “Does the Cleint Require a Litigation Friend?” = Yes

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Send Standard Document

Client – Enc Claim for Approval

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Add an automatic keydate to matter

Type CLI_CHASE – Has Client Approved Claim Form + 3 days

Task 2 Issue Proceedings

Meet unmet keydates by type

Meet unmet keydates by type CLI_CHASE

Send Standard Document

Court – Issue Proceedings

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Send Standard Document

Client – Confirm Proceedings Issued

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Add an automatic keydate to matter

Type CHASECOURT – “Has Court Confirmed Issue?” + 14 days

Task 3 Notice of Issue Received

Meet unmet keydates by type

Meet Unmet Keydates by Type CHASECOURT

Allocate a Custom Questionnaire

Notice of Issue

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Defendant 1 Defence

Add a keydate linked to dossier field

Add a Keydate linked to Dossier Field: Type ACKNLSERV Acknowledgement of Service Due Date + 0 days “Acknowledgement of Service Due”

Add a keydate linked to dossier field

Add a Keydate linked to Dossier Field: DEFRECVD Defendant 1 Defence Date Due + 0 Days “Defendant 1 Defence Due”

Task 4 Acknowledgement of Service Received

Meet unmet keydates by type

Meet Unmet Keydates by Type: ACKNLSERV

Meet unmet keydates by type

Meet Unmet Keydates by Type: DEFRECVD

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Defendant 1 Defence

Add a keydate linked to dossier field

Add a Keydate linked to Dossier Field: DEFRECVD – FW_CN_D1_DEF_DT Defendant 1 Defence Date Due + 0 Days “Defendant 1 Defence Due”

Task 5 Defence Received

Meet unmet keydates by type

Meet Unmet keydates by type ACKNLSERV

Meet unmet keydates by type

Meet Unmet keydates by type DEFRECVD

Allocate a Custom Questionnaire

Court Details

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Defendant 1 Defence

Add a keydate linked to dossier field

Add a Keydate linked to Dossier Field: DIRQUES Defendant 1 Directions Questionnaire Date Due = 0 Days “Defendant 1 Directions Questionnaire Due”

Task 6 Precedent H (multi-track cases only)

Send Standard Document

Precedent H

Runs only when Track Type = Multi Track

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Task 7 Draft Directions Order

Send Standard Document

Directions Order – Multi Track

Runs only when Track Type = Multi Track

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Send Standard Document

Direction Order – Fast Track

Runs only when Track Type = Fast Track

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Task 8 Directions Questionnaire

Meet unmet keydates by type

Meet Unmet Keydates by Type – DIRQUES

Send Standard Document

N180 small claims track

Runs only when Track Type = Small Claims

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Send Standard Document

N181 fast track or multi track

Runs only when Track Type = Multi Track or Fast Track

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Send Standard Document

Court – Enclosing Directions Questionnaire

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Send Standard Document

Defendant 1 – Enclosing Directions Questionnaire

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Task 9 Notice of Allocation Received

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Notice of Allocation

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Defendant 1 Notice of Allocation

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Case Management Conference / Pre-Trial Review

Add a keydate linked to dossier field

Defendant 1 Standard Disclosure List Due + 0 Days
“Defendant 1 Standard disclosure of documents by list and category due”
Criteria Set – Will only run if “DIS Defendant 1 Standard Disclosure List Due” is set.

Add a keydate linked to dossier field

Defendant 1 Standard Disclosure Request Due + 0 Days
“Defendant 1 Request for Standard disclosure due”
Criteria Set – Will only run if “Defendant 1 Standard Disclosure Request Due” is set.

Add a keydate linked to dossier field

Defendant 1 Electronic Disclosure Issues Date + 0 Days
“Defendant 1 Electronic disclosure issues due”
Criteria Set – Will only run if “Defendant 1 Electronic Disclosure Issues Date” is set.

Add a keydate linked to dossier field

Defendant 1 Statements BoD/Causation Due + 0 Days
“Defendant 1 Statements in respect of breach of duty and causation due”
Criteria Set – Will only run if “Defendant 1 Statements BoD/Causation Due” is set.

Add a keydate linked to dossier field

Defendant 1 Statements Condition/Prog Due + 0 Days
“Defendant 1 Statements in respect of condition, prognosis and loss due”
Criteria Set – Will only run if “Defendant 1 Statements Condition/Prog Due” is set.

Display a message to the user

Please record any other key dates that have not already been recorded above

Meet unmet keydates by type

CMC

Add a keydate linked to dossier field

Date of Case Management Conference + 0 Days
“Case Management Hearing”
Criteria Set – Will only run if “Date of Case Management Conference” is set.

Task 10 Experts – Hearing Dates to Avoid

Send Standard Document

Dates to avoid expert 1

Criteria Set – Will only run if “Medical Expert 1 Exists” is set to “True”

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Send Standard Document

Dates to avoid expert 2

Criteria Set – Will only run if “Medical Expert 2 Exists” is set to “True”

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Send Standard Document

Dates to avoid expert 3

Criteria Set – Will only run if “Medical Expert 3 Exists” is set to “True”

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Send Standard Document

Dates to avoid expert 4

Criteria Set – Will only run if “Medical Expert 4 Exists” is set to “True”

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Add an automatic keydate to matter

Medical Expert 1 + 14 Days
“Have we received a response from Medical Expert 1?”
Criteria Set – Will only run if “Medical Expert 1 Exists” is set to “True”

Add an automatic keydate to matter

Medical Expert 2 + 14 Days
“Have we received a response from Medical Expert 2?”
Criteria Set – Will only run if “Medical Expert 2 Exists” is set to “True”

Add an automatic keydate to matter

Medical Expert 3 + 14 Days
“Have we received a response from Medical Expert 3?”
Criteria Set – Will only run if “Medical Expert 3 Exists” is set to “True”

Add an automatic keydate to matter

Medical Expert 4 + 14 Days
“Have we received a response from Medical Expert 4?”
Criteria Set – Will only run if “Medical Expert 4 Exists” is set to “True”

Task 11 Prepare Case Summary

Send Standard Document

Task 12 Preparing Disclosure of documents

Send Standard Document

N265 Make a standard disclosure of documents to the court

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Send Standard Document

Client – Advice on Disclosure

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Task 13 Send List of Documents to Defendant

Send Standard Document

Defendant 1 – Enclosing List of Documents

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Task 14 Send Requested documents

Send Standard Document

Defendant 1 – Enclosing requested Documents

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Task 15 Prepare Statement

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Witnesses 1 & 2

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Witnesses 3 & 4

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Witnesses 5 & 6

Send Standard Document

Witness 1 – Prepare Witness Statement

Criteria Set – Will only run if “Witness 1 Surname” is not blank.

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Send Standard Document

Witness 2 – Prepare Witness Statement

Criteria Set – Will only run if “Witness 2 Surname” is not blank.

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Send Standard Document

Witness 3 – Prepare Witness Statement

Criteria Set – Will only run if “Witness 3 Surname” is not blank.

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Send Standard Document

Witness 4 – Prepare Witness Statement

Criteria Set – Will only run if “Witness 4 Surname” is not blank.

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Send Standard Document

Witness 5 – Prepare Witness Statement

Criteria Set – Will only run if “Witness 5 Surname” is not blank.

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Send Standard Document

Witness 6 – Prepare Witness Statement

Criteria Set – Will only run if “Witness 6 Surname” is not blank.

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Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 1 re Statement”
Criteria Set – Will only run if “Witness 1 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 2 re Statement”
Criteria Set – Will only run if “Witness 2 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 3 re Statement”
Criteria Set – Will only run if “Witness 3 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 4 re Statement”
Criteria Set – Will only run if “Witness 4 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 5 re Statement”
Criteria Set – Will only run if “Witness 5 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 6 re Statement”
Criteria Set – Will only run if “Witness 6 Surname” is not blank.

Task 16 Draft Statements

Send Standard Document

Draft Witness 1 Statement

Criteria Set – Will only run if “Witness 1 Surname” is not blank.

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Send Standard Document

Witness 1 – enclose Draft Statement

Criteria Set – Will only run if “Witness 1 Surname” is not blank.

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Send Standard Document

Draft Witness 2 Statement

Criteria Set – Will only run if “Witness 2 Surname” is not blank.

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Send Standard Document

Witness 2 – enclose Draft Statement

Criteria Set – Will only run if “Witness 2 Surname” is not blank.

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Send Standard Document

Draft Witness 3 Statement

Criteria Set – Will only run if “Witness 3 Surname” is not blank.

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Send Standard Document

Witness 3 – enclose Draft Statement

Criteria Set – Will only run if “Witness 3 Surname” is not blank.

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Send Standard Document

Draft Witness 4 Statement

Criteria Set – Will only run if “Witness 4 Surname” is not blank.

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Send Standard Document

Witness 4 – enclose Draft Statement

Criteria Set – Will only run if “Witness 4 Surname” is not blank.

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Send Standard Document

Draft Witness 5 Statement

Criteria Set – Will only run if “Witness 5 Surname” is not blank.

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Send Standard Document

Witness 5 – enclose Draft Statement

Criteria Set – Will only run if “Witness 5 Surname” is not blank.

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Send Standard Document

Draft Witness 6 Statement

Criteria Set – Will only run if “Witness 6 Surname” is not blank.

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Send Standard Document

Witness 6 – enclose Draft Statement

Criteria Set – Will only run if “Witness 6 Surname” is not blank.

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Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 1 re Statement”
Criteria Set – Will only run if “Witness 1 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 2 re Statement”
Criteria Set – Will only run if “Witness 2 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 3 re Statement”
Criteria Set – Will only run if “Witness 3 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 4 re Statement”
Criteria Set – Will only run if “Witness 4 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 5 re Statement”
Criteria Set – Will only run if “Witness 5 Surname” is not blank.

Add an automatic keydate to matter

Case Witness -7 Days
“Chase Witness 6 re Statement”
Criteria Set – Will only run if “Witness 6 Surname” is not blank.

Task 17 Instruct Counsel

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Counsel Details

Send Standard Document

Brief to Counsel

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Send Standard Document

Letter to Counsel Enclosing Brief and Bundle

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Add an automatic keydate to matter

Chase Counsel +7 Days
“Have we heard back from Counsel?”

Task 18 Exchange Statement(s) Breach of Duty and Causation

Send Standard Document

Defendant Sol Exch Statement(s) BoD and Causation

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Meet unmet keydates by type

STAT1

Task 19 Exchange Statement(s) Condition, Prognosis and Loss

Send Standard Document

Defendant Sol Exch Statement(s) Cond, Prog and Loss

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Meet unmet keydates by type

STAT2

Task 20 Pre-Trial Checklist Received

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Pre-Trial Checklist
Criteria Set – Will only run if “Track Type” is set to “Multi Track” or “Fast Track”

Send Standard Document

N170 Listing questionnaire

Criteria Set – Will only run if “Track Type” is set to “Multi Track” or “Fast Track”

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Send Standard Document

Form N244 Application notice

Criteria Set – Will only run if “Defendant 1 Additional Directions Necessary” is set to “Yes”

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Send Standard Document

Directions Order – Multi Track

Criteria Set – Will only run if “Defendant 1 Additional Directions Necessary” is set to “Yes”

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Send Standard Document

Proposed Timetable for Trial

Criteria Set – Will only run if “Track Type” is set to “Multi Track”

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Add a keydate linked to dossier field

Defendant 1 Pre-Trial Checklist Due + 0 Days
“Defendant 1 Pre Trial Checklist Due”
Criteria Set – Will only run if “Track Type” is set to “Multi Track” or “Fast Track”

Task 21 Send Pre-Trial Checklist to Court

Meet unmet keydates by type

PTCL
Criteria Set – Will only run if “Track Type” is set to “Multi Track” or “Fast Track”

Send Standard Document

Letter to Court enc Pre Trial Checklist

Criteria Set – Will only run if “Track Type” is set to “Multi Track” or “Fast Track”

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Task 22 Further Directions Received

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Notice of Allocation

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Defendant 1 Notice of Allocation

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Case Management Conference / Pre-Trial Review

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Trial Bundle

Meet unmet keydates by type

CMC

Add a keydate linked to dossier field

Date of Case Management Conference + 0
“Case Management Hearing”
Criteria Set – Will only run if “Case Management Conference” is set.

Add a keydate linked to dossier field

Date Bundle Due + 0
“Deadline to file Hearing Bundle”
Criteria Set – Will only run if “Date Bundle Due” is set.

Task 23 Notice of Trial Date

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Hearing

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire: Trial Bundle

Meet unmet keydates by type

HEARING

Meet unmet keydates by type

HRG_DT_7

Meet unmet keydates by type

TRIAL_FEE

Add a keydate linked to dossier field

Hearing Date + 0 Days
“Hearing”
Criteria Set – Will only run if “Hearing Date” is set.

Add a keydate linked to dossier field

Hearing Date -7 Days
“Hearing”
Criteria Set – Will only run if “Hearing Date” is set.

Add a keydate linked to dossier field

Date Trial Fee Due + 0 Days
“Deadline to Pay Trial Fee”

Add a keydate linked to dossier field

Date Bundle Due + 0 Days
“Deadline to file Hearing Bundle”
Criteria Set – Will only run if “Date Bundle Due ” is set.

Send Standard Document

EX160 Apply for help with fees

Criteria Set – Will only run if “Seeking Help with Fees” is set to “Yes”.

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Task 24 Prepare Bundle

Send Standard Document

Task 25 File Hearing Bundle

Send Standard Document

Court – File Bundle

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Meet unmet keydates by type

BUNDLE

Task 26 Court Order Received

Display a message to the user

Please record any relevant key dates

Send Standard Document

Client – Send Court Order

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Document pack for this workflow

EX160 Apply for help with fees

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Particulars of Claim

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Schedule of Loss

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N251 Notice of funding of case or claim

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N235 Certificate of Suitability of Litigation friend details

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Client - Enc Claim for Approval

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Court – Issue Proceedings

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Client – Confirm Proceedings Issued

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Directions Order - Multi Track

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Direction Order – Fast Track

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N180 small claims track

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N181 fast track or multi track

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Court – Enclosing Directions Questionnaire

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Defendant 1 – Enclosing Directions Questionnaire

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Dates to avoid expert 1

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Dates to avoid expert 2

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Dates to avoid expert 3

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Dates to avoid expert 4

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N265 Make a standard disclosure of documents to the court

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Client – Advice on Disclosure

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Defendant 1 - Enclosing List of Documents

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Defendant 1 - Enclosing requested Documents

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Witness 1 – Prepare Witness Statement

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Witness 2 – Prepare Witness Statement

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Witness 3 – Prepare Witness Statement

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Witness 4 – Prepare Witness Statement

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Witness 5 – Prepare Witness Statement

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Witness 6 – Prepare Witness Statement

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Draft Witness 1 Statement

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Witness 1 – enclose Draft Statement

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Draft Witness 2 Statement

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Witness 2 – enclose Draft Statement

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Draft Witness 3 Statement

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Witness 3 – enclose Draft Statement

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Draft Witness 4 Statement

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Witness 4 – enclose Draft Statement

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Draft Witness 5 Statement

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Witness 5 – enclose Draft Statement

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Draft Witness 6 Statement

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Witness 6 – enclose Draft Statement

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Brief to Counsel

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Letter to Counsel Enclosing Brief and Bundle

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Defendant Sol Exch Statement(s) BoD and Causation

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Defendant Sol Exch Statement(s) Cond, Prog and Loss

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N170 Listing questionnaire

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Form N244 Application notice

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Proposed Timetable for Trial

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Letter to Court enc Pre Trial Checklist

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Court – File Bundle

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Client - Send Court Order

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