A Workflow to assist with issuing and concluding proceedings where it has not been possible to obtain an out of court settlement.

Task 1 Preliminary – Instructions to Counsel

Allocate a Custom Questionnaire

Enter details of Advice regarding Proceedings (fields for up to 3 Defendants). This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Counsel. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Particulars of the Claim. This information is used to pre-populate letters and fields:

Send Standard Letter

Client Advice RE Proceedings
Discusses liability (admitted or denied), quantum, current status of claim, advice on how to proceed, and costs.

Send Standard Letter

Counsel Enc Instructions (PoC)
Accompanying letter to settle PoC

Send Standard Letter

Counsel Instructions Settle PoC
Encloses, inter alia, medical report (merges name of med expert instructed)
Confirms type of funding
Confirms status of liability and if Pt 36 Offer has been made by Claimant
Lists evidence relied upon – merges names of experts whose reports have been disclosed

Add an automatic keydate to matter

Chase Counsel: 14 days
Particulars of Claim received?

Task 2 Preparation of Court Papers

Meet unmet keydates by type

Outstanding Chase Counsel keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Particulars of the Claim. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Court. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding Any Special Damages (and up to 4 ‘Other Losses’). This information is used to pre-populate letters and fields:

Send Standard Letter

Client Enc POC
Encloses Court Papers prepared:
Claim Form, Particulars of Claim, Schedule of Expenses and Losses,
+ includes Certificate of Suitability of Litigation Friend if claimant is a minor.
Requests client checks content and signs as approved or advise amendments required.

Send Standard Letter

N1 Claim Form

Send Standard Letter

Schedule of Loss

Add an automatic keydate to matter

Chase Client: 14 days
Particulars of Claim etc approved?

Task 3 Issue Proceedings

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Accident Type and Minor Claimant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Infant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the 1st Defendant (non-RTA). This information is used to pre-populate letters and fields:

Send Standard Letter

Court Issue Checklist
Internal document

Send Standard Letter

Court Issue Proceedings
Encloses Claim Form, PoC, Medical evidence, Schedule of Expenses and Losses, Notice of Funding + copy, Certificate of Suitablity of Litigation Friend (if client is a minor)
Advises current valuation of claim

Send Standard Letter

Schedule of Special Loss

Send Standard Letter

N251 Notice of Funding
(incorporates copy)

Send Standard Letter

N235 Certificiate of Suitability of Lit Friend
Criteria Set – Will only run if Client Minor field is ‘Yes’

Send Standard Letter

Client Confirm Issue
Confirms issue, advises Def has 14 days to acknowledge and further 14 days to file Defence

Send Standard Letter

Def 1 Ins Confirm Issue
Gives 152 RTA 1988 notification if Accident Type is ‘RTA’

Send Standard Letter

Def 1 Sol Confirm Address for Service
Requests Sol confirmation instructed to accept service, or confirm Def 1 address

Add an automatic keydate to matter

Chase Court: 14 days
Has Court confirmed issue?

Add an automatic keydate to matter

Chase Sol: 7 days
Has Sol confirmed address for issue?

Task 4 Service of Proceedings

Meet unmet keydates by type

Outstanding Chase Court keydate will be ticked
Outstanding Chase Sol keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Accident Type and Minor Claimant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Infant. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the 1st Defendant (non-RTA). This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Court. This information is used to pre-populate letters and fields:

Send Standard Letter

Client Conf Service
Confirms proceedings have been issued and advises stages of court process in full detail

Send Standard Letter

N215 Certificate of Service

Add a keydate linked to dossier field

Defence received?
keydate is based on (and identical to) dossier field Defence due date

Add a keydate linked to dossier field

Acknowledgement of Service received?
keydate is based on (and identical to) dossier field Ackn of Service due date

Send Standard Letter

Def 1 Serving Proceedings Encloses:
Claim Form
Particulars of Claim
Medical Evidence
Schedule of Expenses and Losses
Notice of Funding
Form for Acknowledging Service
Form for Defending the Claim
Form for Admitting the Claim
Advises passing papers to Insurers, requests confirmation of safe receipt

Send Standard Letter

Def 1 Ins Conf Service
Advises court papers have been sent to Def 1 + notifies that default judgement will be applied for if Ackn of Service and/or Defence are not filed within approp time scales. Confirms date A of S/Def is due.

Task 5 Enter Judgement

This task is to be selected by the user if appropriate.  Criteria operate, meaning that the documents will not merge if the field “Defence Received” shows a value of “Yes”.  This is intended to prevent inadvertent merging of these documents where a Defence has been received and the user has taken positive action to note the fact, but also means that even if the user has failed to select a value for the field they’re not prevented from merging the documents.

Allocate a Custom Questionnaire

Enter details regarding the Judgement. This information is used to pre-populate letters and fields:

Send Standard Letter

PI Court Enc N227
Criteria Set – Will not merge if Def Received field is ‘Yes’

Send Standard Letter

N227 Request for Judgement by Default
Criteria Set – Will not merge if Def Received field is ‘Yes’

Send Standard Letter

PI Client Apply Enter Judgement
Criteria Set – Will not merge if Def Received field is ‘Yes’

Add an automatic keydate to matter

Chase Court – 28 days ‘Reply from Court re N227?’
Criteria Set – Will not merge if Def Received field is ‘Yes’

Task 6 Defence

Meet unmet keydates by type

Outstanding DEFRCVD keydate will be ticked
Outstanding ACKNLSERV keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Defence. This information is used to pre-populate letters and fields:

Send Standard Letter

PI Def 1 Sol Ack Defence
Confirms receipt of Defence and deals with items arising including admissions, protocol, CPR requirements, requests for further information.

Send Standard Letter

PI Client Advice on Defence
Encloses copy of Defence and advises according to content

Add an automatic keydate to matter

Chase Sol – 14 days
Def Sol reply re allocation received?

Task 7 Allocation

Meet unmet keydates by type

Outstanding Chase Sol keydate will be ticked

Allocate a Custom Questionnaire

Enter details regarding the Medical Experts. This information is used to pre-populate letters and fields:

Send Standard Letter

PI Client Re Allocation
Advises procedure, requests detail of dates to avoid

Send Standard Letter

PI Def 1 Sol Enc Allocation Qeustionnaire
Encloses Allocation Questionnaire; options to request Def Allocation Questionnaire and accompanying documents

Send Standard Letter

PI Court Filing Allocation Qestionnaire
Encloses Allocation Questionnaire, draft case man directions

Send Standard Letter

N150 Allocation Questionnaire

Send Standard Letter

PI Draft Directions on Allocation
Includes note of medical evidence to be adduced – conditional logic based on which medical expert has been instructed (1,
2 or 3) – will then merge relevant name

Add an automatic keydate to matter

Chase Court – 21 days
Court response re Allocation received?

Task 8 Preparing List of Documents

Allocate a Custom Questionnaire

Enter details regarding the Medical Experts. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Witness (up to 4) This information is used to pre-populate letters and fields:

Send Standard Letter

PI Client Advice on Disclosure
Advises on procedure and encloses draft list of documents

Send Standard Letter

PI N265 List of Documents Standard Disclosure

Send Standard Letter

PI Med Expert1 Dates to Avoid
Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 1’
Requests details of dates to avoid

Send Standard Letter

PI Med Expert2 Dates to Avoid
Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 2’
Requests details of dates to avoid

Send Standard Letter

PI Med Expert3 Dates to Avoid
Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 3’
Requests details of dates to avoid

Send Standard Letter

PI Wit 1 Dates to Avoid
Criteria Set – Will only run if ‘Witness 1 Surname’ contains data
Requests details of dates to avoid

Send Standard Letter

PI Wit 2 Dates to Avoid
Criteria Set – Will only run if ‘Witness 2 Surname’ contains data
Requests details of dates to avoid

Send Standard Letter

PI Wit 3 Dates to Avoid
Criteria Set – Will only run if ‘Witness 3 Surname’ contains data
Requests details of dates to avoid

Send Standard Letter

PI Wit 4 Dates to Avoid
Criteria Set – Will only run if ‘Witness 4 Surname’ contains data
Requests details of dates to avoid

Add an automatic keydate to matter

Chase Client – 14 days
Response re List of Documents received?

Add an automatic keydate to matter

Chase Expert – 14 days
Has Med Expert advised dates to avoid?

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 1 advised dates to avoid?
Criteria Set – Will only run if is there a witness Field is ‘Yes’

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 2 advised dates to avoid?
Criteria Set – will only run if Witness 2 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 3 advised dates to avoid?
Criteria Set – will only run if Witness 3 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 4 advised dates to avoid?
Criteria Set – will only run if Witness 4 Surname contains data

Task 9 Statement Preparation

Allocate a Custom Questionnaire

Enter details regarding the Witness (up to 4) This information is used to pre-populate letters and fields:

Send Standard Letter

PI Client Enclose Copy Statement
Encloses copy statement, requests approval

Send Standard Letter

PI Wit 1 Lett Enc Copy Statement
Criteria Set – Will only run if Is there a witness field is ‘Yes’
Encloses form for approval by witness

Send Standard Letter

PI Wit 2 Lett Enc Copy Statement
Criteria Set – Will only run if Witness 2 Surname contains data Content as above

Send Standard Letter

PI Wit 3 Lett Enc Copy Statement
Criteria Set – Will only run if Witness 3 Surname contains data Content as above

Send Standard Letter

PI Wit 4 Lett Enc Copy Statement
Criteria Set – Will only run if Witness 4 Surname contains data Content as above

Add an automatic keydate to matter

Chase Client – 14 days
Has client returned signed copy statement?

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 1 returned signed copy statement?
Criteria Set – Will only run if is there a witness field is ‘Yes’

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 2 returned signed copy statement?
Criteria Set – Will only run if Witness 2 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 3 returned signed copy statement?
Criteria Set – Will only run if Witness 3 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days
Has Wit 4 returned signed copy statement?
Criteria Set – Will only run if Witness 4 Surname contains data

Task 10 Service of List of Documents

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked
Outstanding Chase Court keydate will be ticked

Send Standard Letter

PI Court List of Documents
Encloses List of Documents

Send Standard Letter

PI Def 1 Sol List of Documents
Encloses List of Documents

Add an automatic keydate to matter

Chase Sols – 14 days
Def1 Sols’ response to N265 received?

Task 11 Court Applications

This task is intended to be run as and when required – it has been positioned here merely for convenience, but the intention is that it should be accessed by users at the appropriate time during proceedings.

Send Standard Letter

PI Court Statement of Costs
Encloses Statement of Costs

Send Standard Letter

PI Court Enc Application
Encloses Notice of Application and requests notification of hearing date

Send Standard Letter

PI Def 1 Sol Notice of Application
Encloses Notice of Application and requests info re Def1’s intentions

Send Standard Letter

PI Def 1 Sol Statement of Costs
Encloses Statement of Costs

Send Standard Letter

PI N244 Application Notice

Send Standard Letter

PI N260 Statement of Costs

Add an automatic keydate to matter

Chase Court – 14 days
Hearing date for application received from Court?

Add an automatic keydate to matter

Chase Sols – 14 days
Details of Def intentions re application received?

Task 12 Listing

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked
Outstanding Chase Expert keydate will be ticked
Outstanding Chase Witness keydate will be ticked

Send Standard Letter

PI Court Filing Listing Questionnaire
Encloses Listing Questionnaire
Estimate of Costs
Case Summary
Application Notice for Further Directions
Draft Directions
Cheque

Send Standard Letter

PI Case Summary

Send Standard Letter

PI Draft Directions

Send Standard Letter

PI Def 1 Sol Enc Listing Questionnaire
Encloses Listing Questionnaire, requests copy of Defendant’s.

Send Standard Letter

PI Estimate of Costs

Send Standard Letter

PI N170 Listing Questionnaire

Add an automatic keydate to matter

Chase Court – 14 days
Court Directions re Trial received?

Add an automatic keydate to matter

Chase Sols – 14 days
Def Listing Questionnaire received?

Task 13 Preparation for Trial

Allocate a Custom Questionnaire

Enter details regarding the Hearing Date. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Counsel. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Medical Experts. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Witness (up to 4) This information is used to pre-populate letters and fields:

Send Standard Letter

PI Client Re Trial Date
Confirms hearing date and details procedure Requests confirmation that client can attend.

Send Standard Letter

PI Wit1 Re Trial Date
Criteria Set – Will only run if is there a witness field is ‘Yes’
Confirms hearing date and requests confirmation that wit can attend.

Send Standard Letter

PI Wit 2 Re Trial Date
Criteria Set – Will only run if Witness 2 Surname contains data Content as above

Send Standard Letter

PI Wit 3 Re Trial Date
Criteria Set – Will only run if Witness 3 Surname contains data Content as above

Send Standard Letter

PI Wit 4 Re Trial Date
Criteria Set – Will only run if Witness 4 Surname contains data Content as above

Send Standard Letter

PI Med Expert1 Re Trial Date
Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 1’
Confirms hearing date and requests confirmation that expert can attend

Send Standard Letter

PI Med Expert2 Re Trial Date
Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 2’
Requests details of dates to avoid

Send Standard Letter

PI Med Expert3 Re Trial Date
Criteria Set – Will only run if Expert Instructed field is ‘Med Expert 3’
Requests details of dates to avoid

Send Standard Letter

PI Counsel Enc Brief

Send Standard Letter

PI Brief to Counsel

Send Standard Letter

PI Trial Bundle Index

Send Standard Letter

PI Def 1 Sol Enc Index and Costs

Add an automatic keydate to matter

Hearing Date – keydate is based on (and identical to) dossier field “Hearing Date”

Add an automatic keydate to matter

Chase Client – 14 days
Confirmation of attendance at hearing received?

Add an automatic keydate to matter

Chase Sols – 14 days
Bundle of Documents agreed?

Add an automatic keydate to matter

Chase Counsel – 14 days
Receipt of Brief confirmed?

Add an automatic keydate to matter

Chase Expert – 14 days
Confirmation of attendance at hearing received?

Add an automatic keydate to matter

Chase Witness – 14 days –
Has Wit 1 been in contact re hearing?
Criteria Set – Will only run if Witness 1 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days –
Has Wit 2 been in contact re hearing?
Criteria Set – Will only run if Witness 2 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days –
Has Wit 3 been in contact re hearing?
Criteria Set – Will only run if Witness 3 Surname contains data

Add an automatic keydate to matter

Chase Witness – 14 days –
Has Wit 4 been in contact re hearing?
Criteria Set – Will only run if Witness 4 Surname contains data

Task 14 Trial Bundle

Allocate a Custom Questionnaire

Enter details regarding the Counsel. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Hearing Date. This information is used to pre-populate letters and fields:

Send Standard Letter

PI Counsel Enc Trial Bundle

Send Standard Letter

PI Court Enc Trial Bundle

Send Standard Letter

PI Def 1 Sol Enc Trial Bundle

Send Standard Letter

PI Client Enc Trial Bundle

Task 15 Consent Order

Send Standard Letter

PI Def 1 Sol Enc Consent Order

Send Standard Letter

PI Consent Order

Send Standard Letter

PI Client Confirm Settlement

Add an automatic keydate to matter

Chase Sols – 14 days
Signed Consent Order received?

Add an automatic keydate to matter

Chase Sols – 28 days
Settlement cheque received?

Task 16 Court Settlement

Meet unmet keydates by type

Outstanding Chase Client keydate will be ticked
Outstanding Chase Sol keydate will be ticked
Outstanding Chase Court keydate will be ticked
Outstanding Chase Witness keydate will be ticked
Outstanding Chase Counsel keydate will be ticked
Outstanding Chase Expert keydate will be ticked
Outstanding Hearingdate keydate will be ticked

Send Standard Letter

PI Court Enc Consent Order