Debt Recovery – Dishonoured Cheque Workflow

Updated Feb 3rd, 2021

Task 1 Cheque Dishonoured – Chase

Allocate a Custom Questionnaire

Enter details regarding the Cheque Dishonoured. This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Dishonoured Cheque

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Send Standard Letter

Client Request Inst. re. Dishonoured Cheque

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Add an automatic keydate to matter

CHASE_DBTR – 7 days Issue proceedings? Criteria – if Proceedings Issued field = No
CHASE_DBTR – 7 days Proceed to judgment? Criteria – if Proceedings Issued field = Yes
CHASECLI – 3 days Instructions re dishonoured cheque

Task 2 Cheque Dishonoured – Client Instructions

Meet unmet keydates by type

CHASECLI

Allocate a Custom Questionnaire

Allocate a Custom Questionnaire
Enter details regarding the Cheque Dishonoured. This information is used to pre-populate letters and fields:

Display a message to the user

Criteria – if Chase Dishonoured Cheque = No
“Client does not wish to pursue; proceed to close file”

Display a message to the user

if Chase Dishonoured Cheque = No
“Check client ledger and WIP”

Display a message to the user

Criteria – if Chase Dishonoured Cheque = Yes AND if Proceedings Issued field = No
“Client wishes to pursue; load “ISSUE PROCEEDINGS” workflow”

Display a message to the user

Criteria – if Chase Dishonoured Cheque = Yes AND – if Proceedings Issued field = Yes
“Client wishes to pursue; continue claim to judgment”

Document pack for this workflow

Client Request Inst. re. Dishonoured Cheque

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Debtor Dishonoured Cheque

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