Debt Recovery – Preliminary Procedures Workflow

Updated Feb 3rd, 2021

Task 1 Initial Instructions

Allocate a Custom Questionnaire

Enter details regarding the debtor. This information is used to pre-populate letters and fields:

Send Standard Letter

Client Care letter

Display a message to the user

Carry out due diligence.

Display a message to the user

If appropriate, post to Debt Ledger.

Task 2 Due Diligence

Allocate a Custom Questionnaire

Enter details regarding the debtor due diligence . This information is used to pre-populate letters and fields:


Send Standard Letter

Client – Due Diligence Results

Client Due Diligence Results

Show preview    Open in new tab

Add an automatic keydate to matter

CHASECLI – 3 days “Client Care/money on ac rec’d?”

Task 3 Due Diligence – Client Instructions

Allocate a Custom Questionnaire

Enter details regarding the client instructions post-due diligence. This information is used to pre-populate letters and fields:

Display a message to the user

criteria if “Does client wish to proceed?” field = yes
Proceed to Letter Before Action Task

Display a message to the user

criteria if “Does client wish to proceed?” field = no
Check WIP & close file

Task 4 Letter Before Action

Allocate a Custom Questionnaire

Enter details regarding the debtor. This information is used to pre-populate letters and fields:

Complete Multiline Dossier

Invoice No.
Bill Date
Total billed
Total paid
Total outstanding
Days outstanding
Daily rate of interest

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:


Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:

Send Standard Letter

Table of invoice details 1

Show preview    Open in new tab

Send Standard Letter

Table of Invoice Details 2

Show preview    Open in new tab

Send Standard Letter

Debtor – letter before action

Debtor – Letter Before Action

Show preview    Open in new tab

Send Standard Letter

Client Confirming LBA Sent

Show preview    Open in new tab

Add an automatic keydate to matter

REMINDER – 30 days – Client can start proceedings if no reply recd from D

Task 5 Response to LBA

Meet unmet keydates by type

REMINDER

Allocate a Custom Questionnaire

Enter details regarding the LBA Response. This information is used to pre-populate letters and fields:


Allocate a Custom Questionnaire

Enter details regarding the Debt. This information is used to pre-populate letters and fields:


Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Acknowledge Payment

Show preview    Open in new tab

Send Standard Letter

Client Confirm Payment Received

Show preview    Open in new tab

Send Standard Letter

Client Debtor Disputes or Ingored LBA

Show preview    Open in new tab

Display a message to the user

“Load Issue Proceedings workflow”
– criteria if Debtor Response to LBA = No Response OR if debt disputed = yes

Display a message to the user

“Load part payment workflow”
– Criteria if part payment = yes

Display a message to the user

“Load instalments workflow”
Criteria if instalments offered = Yes, pre action

Add an automatic keydate to matter

PYMT_CLR – 7 days – “Payment cleared?”
Criteria – if full payment made = yes

Task 6 Paid in full pre-issue

Meet unmet keydates by type

CHASECLI
PYMT_CLR
REMINDER

Allocate a Custom Questionnaire

Enter details to close the file. This information is used to pre-populate letters and fields:

Display a message to the user

Check client ledger and WIP

Send Standard Letter

Client Confirm File To Be Closed

Show preview    Open in new tab

Display a message to the user

Close file in the usual manner

Document pack for this workflow

Client Care Letter

Show preview    Open in new tab

Client Due Diligence Results

Show preview    Open in new tab

Table of invoice details 1

Show preview    Open in new tab

Client Confirming LBA Sent

Show preview    Open in new tab

Debtor Disputes or Ingored LBA

Show preview    Open in new tab

Debtor - Letter Before Action

Show preview    Open in new tab

Debtor Acknowledge Payment

Show preview    Open in new tab

Table of Invoice Details 2

Show preview    Open in new tab

Client Confirm File To Be Closed

Show preview    Open in new tab

Client Confirm Payment Received

Show preview    Open in new tab