Debt Recovery – Issue Proceedings Workflow

Updated Feb 3rd, 2021

Task 1 Issue Claim

Display a message to the user

“Complete Claim form on MCOL (if appropriate)”

Allocate a Custom Questionnaire

Enter details regarding the Particulars of the Claim . This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:


Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:

Complete Multiline Dossier

Invoice No.
Bill Date
Total billed
Total paid
Total outstanding
Days outstanding
Daily rate of interest

Add an automatic keydate to matter

REMINDER – 3 days, Complete Particulars of Claim
Linked to Task – PARTICULARS OF CLAIM
REMINDER – 7 days, Supervisor Alert – Particulars of Claim

Task 2 Particulars of Claim

Allocate a Custom Questionnaire

Enter details regarding the Particulars of the Claim . This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:

Complete Multiline Dossier

Invoice No.
Bill Date
Total billed
Total paid
Total outstanding
Days outstanding
Daily rate of interest

Allocate a Custom Questionnaire

Enter details regarding the proceedings details. This information is used to pre-populate letters and fields:

Send Standard Letter

Particulars of Claim (Individual)

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Send Standard Letter

Particulars of Claim (Trader)

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Task 3 Certificate of Service

Allocate a Custom Questionnaire

Enter details regarding the service details. This information is used to pre-populate letters and fields:

Send Standard Letter

Form N215 Certificate of Service

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Send Standard Letter

Debtor Enc. Particular Claim

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Send Standard Letter

Court Enc. Particular Claim

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Add an automatic keydate to matter

CHASE_DBTR – 14 days – “Response to Issue of Proceedings”
Linked to Task – POST ACTION

Task 4 Post Action

Allocate a Custom Questionnaire

Enter details regarding the N215 response. This information is used to pre-populate letters and fields:

Display a message to the user

“Pass to litigation department”
Criteria – if N215 response = claim defended

Display a message to the user

“Load Instalments Workflow”
Criteria – if N215 response = Instalments Offered

Send Standard Letter

Debtor Acknowledge Payment Post Action

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Send Standard Letter

Client confirm payment received

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Send Standard Letter

Client Request Inst. Enter Judgment

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Add an automatic keydate to matter

CHASECLI – 7 days– “Instructions to enter Judgment?”
criteria if N215 Response = No Response
Linked to Task – REQUEST JUDGMENT

Add an automatic keydate to matter

REMINDER – 7 days – “PAYMENT CLEARED?”
criteria if full payment made = yes

Task 5 Request Judgement

Meet unmet keydates by type

CHASECLI

Allocate a Custom Questionnaire

Enter details regarding the Instructions of the Judgement. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the service details. This information is used to pre-populate letters and fields:
• Court
• Claim no
• Date of service

Send Standard Letter

N225 Request for Judgment

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Send Standard Letter

Court enc. N225

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Display a message to the user

“Check ledger & WIP & close file in the usual way”
criteria if Proceed to Judgement = No Or if Close File = Yes

Add an automatic keydate to matter

CHASECOURT – 2 days – “Judgment received from court?”
criteria if Proceed to Judgement = Yes
Linked to Task – NOTIFY JUDGMENT

Task 6 Notify Judgment

Meet unmet keydates by type

CHASECOURT

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Notify Judgment

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Send Standard Letter

Client Confirm Judgment Entered

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Display a message to the user

“Add keydate for date payment due on next screen”

Add a Keydate to Matter

Linked to Task – AFTER JUDGEMENT

Task 7 After Judgment

Meet unmet keydates by type

CHASE_DBTR

Allocate a Custom Questionnaire

Enter details regarding the after judgement payment. This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Letter of Satisfaction

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Send Standard Letter

Client Request Inst. re. Enforcement

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Add an automatic keydate to matter

CHASECLI – 7 days – Enforce Judgment?
criteria if Payment on Judgment is “Not Paid”
Linked to Task – ENFORCE JUDGMENT
REMINDER “Payment cleared?“ – 7 days
criteria if Payment on Judgment IS NOT “Not Paid”

Task 8 Enforce Judgment

Meet unmet keydates by type

CHASECLI

Allocate a Custom Questionnaire

Enter details regarding the Enforcement. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the Bailiff Instruction. Criteria: – if Enforcement Instructions = instruct county court bailff OR instruct high court bailiff. This information is used to pre-populate letters and fields:

Display a message to the user

“Client requires charging order; open a new file.”
Criteria – if Instructions on Enforcement field = charging order

Display a message to the user

“Client requires attachment to earnings order; open a new file.”
Criteria – if Instructions on Enforcement field = attachment to earnings order

Display a message to the user

“Client does not wish to pursue; proceed to close file”
Criteria – if Instructions on Enforcement field = do not pursue

Display a message to the user

“Instruct a county court bailiff through MCOL”
Criteria – if Instructions on Enforcement field = instruct County Court bailiff

Send Standard Letter

HCE Instruction Letter

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Add an automatic keydate to matter

CHASE ENF – 30 days – “News on Enforcement?”
Criteria – if Instructions on Enforcement field = instruct County Court bailiff OR instruct High Court bailiff
Linked to Task – ENFORCEMENT REVIEW

Task 9 Enforcement Review

Meet unmet keydates by type

CHASE ENF

Allocate a Custom Questionnaire

Enter details regarding the Enforcement Review. This information is used to pre-populate letters and fields:

Send Standard Letter

Client Update re. Enforcement

Add an automatic keydate to matter

CHASE ENF – 30 days – “Monthly Enforcement Review”
Criteria – if Instructions on Enforcement field = instruct County Court bailiff OR instruct High Court bailiff

TICK TASK– criteria – if Debt Discharged field = Yes

Document pack for this workflow

Client Confirm Judgment Entered

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Debtor Notify Judgment

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Court enc. N225

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N225 Request for Judgment

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Client Request Inst. Enter Judgment

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Client confirm payment received

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Debtor Acknowledge Payment Post Action

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Court Enc. Particular Claim

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Debtor Enc. Particular Claim

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Form N215 Certificate of Service

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Particulars of Claim (Trader)

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Particulars of Claim (Individual)

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Client Update re. Enforcement

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HCE Instruction Letter

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Client Request Inst. re. Enforcement

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Debtor Letter of Satisfaction

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