Debt Recovery – Instalments Workflow

Updated Feb 3rd, 2021

Task 1 Instalments Offered

Allocate a Custom Questionnaire

Enter details regarding the Instalments Offered. This information is used to pre-populate letters and fields:

Send Standard Letter

Client Request Inst. on Instalment Offer

Show preview    Open in new tab

Add an automatic keydate to matter

7 days – CHASECLI – “Accept instalments offer?”

Task 2 Instalments Offered – Response

Meet unmet keydates by type

CHASECLI

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:

• Total debt outstanding

Allocate a Custom Questionnaire

Enter details regarding the instalments response. This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Instalment Acceptance

Show preview    Open in new tab

Send Standard Letter

Debtor Instalment Rejection

Show preview    Open in new tab

Display a message to the user

Set up keydates to chase debtor for instalments (if Instalment Period is “other””
Criteria – if instalment offer accepted = yes AND if instalment period = other

Add an automatic keydate to matter

CHASE_DBTR – 7 days, 14 days or 30 days. The keydates are linked to the field Date first instalment due, and then criteria based on Instalment period determines the frequency of the keydate. E.g. if user selects weekly, the keydate will be 7 days after the date first instalment due. These keydates then link to the next task 3, Instalment Management.

Add an automatic keydate to matter

7 days – CHASE_DBTR – “Full payment received?” Criteria – only if fw_agree_inst (client instructions dos page) = no

Task 3 Instalment Management

For use to manage instalments – keydates will generate on a weekly/fortnightly/monthly basis as appropriate and task will remain unticked until field “Final Instalment Paid” has been completed with “yes”.

If an Instalment becomes overdue, the user will be directed to the INSTALMENTS OVERDUE task.

Allocate a Custom Questionnaire

Enter details regarding the Instalment Management . This information is used to pre-populate letters and fields:

Add an automatic keydate to matter

CHASE DEBTOR – 7 days – Weekly Instalment Received?
criteria if Instalment offer accepted = yes AND if Instalment period = Weekly AND if Final Instalment Paid is not Yes AND if Instalment status is NOT Overdue
Linked to Task INSTALMENT MANAGEMENT

Add an automatic keydate to matter

CHASE DEBTOR – 14 days – Weekly Instalment Received?
criteria if Instalment offer accepted = yes AND if Instalment period = Fortnightly AND if Final Instalment Paid is not Yes AND if Instalment status is NOT Overdue
Linked to Task INSTALMENT MANAGEMENT

Add an automatic keydate to matter

CHASE DEBTOR – 30 days – Monthly Instalment Received?
criteria if Instalment offer accepted = yes AND if Instalment period = Weekly AND if Final Instalment Paid is not Yes
AND if Instalment status is NOT Overdue Linked to Task INSTALMENT MANAGEMENT

Display a message to the user

Proceed to Instalments Overdue Task.
criteria if Instalment Status = Overdue

Tick Task – Criteria – if Final Instalment Paid = Yes

Task 4 Instalments Overdue

Allocate a Custom Questionnaire

Enter details regarding the Instalments Overdue. This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Instalment Overdue

Show preview    Open in new tab

Send Standard Letter

Client Request Inst. Re. Overdue Instalments

Show preview    Open in new tab

Add an automatic keydate to matter

CHASE_DBTR – 7 days Issue proceedings? Criteria – if Instalments Offered field = Pre-Action
CHASE_DBTR– 7 days Proceed to judgment? Criteria – if Instalments Offered field = Post-Action
CHASECLI – 3 days Instructions re overdue instalment
Linked to Task 4 INSTALMENTS OVERDUE – CLIENT INSTRUCTIONS

Task 5 Instalments Overdue – Client Instructions

Meet unmet keydates by type

CHASECLI

Allocate a Custom Questionnaire

Enter details regarding the Instalments Overdue. This information is used to pre-populate letters and fields:


Display a message to the user

Criteria – if Chase overdue field = No
“Client does not wish to pursue; proceed to close file”

Display a message to the user

Criteria – if Chase overdue field = Yes AND if Instalments Offered field = Pre-Action
“Client wishes to pursue; load “ISSUE PROCEEDINGS” workflow”

Display a message to the user

Criteria – if Chase overdue field = Yes AND if Instalments Offered field = Post-Action
“Client wishes to pursue; continue claim to judgment”

Task 6 Cheque Dishonoured – Chase

Allocate a Custom Questionnaire

Enter details regarding the Cheque Dishonoured. This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Dishonoured Cheque

Show preview    Open in new tab

Send Standard Letter

Client Request Inst. re. Dishonoured Cheque

Show preview    Open in new tab

Add an automatic keydate to matter

CHASE_DBTR – 7 days Issue proceedings? Criteria – if Proceedings Issued field = No
CHASE_DBTR – 7 days Proceed to judgment? Criteria – if Proceedings Issued field = Yes
CHASECLI – 3 days Instructions re dishonoured cheque

Linked to Task CHEQUE DISHONOURED – CLIENT INSTRUCTIONS

Task 7 Cheque Dishonoured – Client Instructions

Meet unmet keydates by type

CHASECLI

Allocate a Custom Questionnaire

Enter details regarding the Cheque Dishonoured. This information is used to pre-populate letters and fields:

Display a message to the user

Criteria – if Chase Dishonoured Cheque = No
“Client does not wish to pursue; proceed to close file”

Display a message to the user

if Chase Dishonoured Cheque = No
“Check client ledger and WIP”

Display a message to the user

Criteria – if Chase Dishonoured Cheque = Yes AND if Proceedings Issued field = No
“Client wishes to pursue; load “ISSUE PROCEEDINGS” workflow”

Display a message to the user

Criteria – if Chase Dishonoured Cheque = Yes AND – if Proceedings Issued field = Yes
“Client wishes to pursue; continue claim to judgment”

Task 8 Final Instalment Paid

Meet unmet keydates by type

CHASE_DBTR

Allocate a Custom Questionnaire

Enter details regarding the Instalment Management . This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the debt. This information is used to pre-populate letters and fields:

Allocate a Custom Questionnaire

Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:

Send Standard Letter

Debtor Acknowledge Paymt of Final Instalment

Show preview    Open in new tab

Send Standard Letter

Client confirm payment received

Show preview    Open in new tab

Add an automatic keydate to matter

REMINDER – Payment cleared? 7 days
– criteria if full payment made = yes

Linked to task FINAL INSTALMENT PAYMENT CLEARED

Task 9 Final Instalment Cleared

Meet unmet keydates by type

REMINDER
CHASE_DBTR

Allocate a Custom Questionnaire

Enter details regarding the Close file. This information is used to pre-populate letters and fields:

Display a message to the user

“Check client ledger and WIP”

Send Standard Letter

Client confirm file to be closed

Show preview    Open in new tab

Display a message to the user

“Close file in the usual manner”
Criteria If total payment cleared = yes and if close file = yes

Document pack for this workflow

Client confirm payment received

Show preview    Open in new tab

Debtor Acknowledge Paymt of Final Instalment

Show preview    Open in new tab

Debtor Dishonoured Cheque

Show preview    Open in new tab

Client Request Inst. Re. Overdue Instalments

Show preview    Open in new tab

Client Request Inst. re. Dishonoured Cheque

Show preview    Open in new tab

Debtor Instalment Overdue

Show preview    Open in new tab

Debtor Instalment Rejection

Show preview    Open in new tab

Debtor Instalment Acceptance

Show preview    Open in new tab

Client Request Inst. on Instalment Offer

Show preview    Open in new tab

Client confirm file to be closed

Show preview    Open in new tab